Placing an Order
Shop 24 hours a day, 7 days a week at furnituredepotohio.com. You’ll receive notification immediately after the order is confirmed. For changes after an order has been placed, please call Furniture Depot at (330) 923-6108.
We accept Visa®, MasterCard®, American Express® and Discover® credit cards. For online purchases, only one credit card will be accepted as we are unable to process an order on two separate credit cards. Furniture Depot Gift Cards are available for purchase.
Your credit card is processed in two steps. At checkout, we authorize the credit card for the full amount, including taxes. We only charge your credit card after we spoken with you either by phone or email and made sure everything will be timely and to your expectations. Shopify Payments provides an authorization period of 7 days. If we cannot speak to you in that amount of time, we will proceed to process the order and run the card.
Sales Tax
All merchandise purchases are subject to sales tax in accordance with the current state and local tax rates for the shipping/delivery destination. Estimated Sales Tax is calculated at the time of purchase and is generally based on the total selling price of each item, which, depending on local and state laws, may include discounts and shipping and processing charges. To the extent any of the factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged.
Delivery Methods
The size and weight of your online purchase are factors that help us determine the most efficient delivery method.
No-Hassle Delivery + Assembly– Furniture Depot will deliver larger items using our own delivery service, which includes furniture assembly, furniture set up in your room of choice, removal of all packaging materials, and removal of old furniture (optional); Within two business days of placing an order, you will be contacted to schedule No-Hassle Delivery + Assembly. Please arrange for an adult to be present when the truck arrives. If you need to reschedule the date, contact Furniture Depot as soon as possible at (330) 923-6108. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule, or if no one is home when the delivery team arrives. In preparation for delivery and to prevent in-home damage, we ask that you ensure the area where you would like your furniture placed or dropped off is free and clear of existing furniture and any items that may obstruct the path of the delivery team. Please keep children and pets out of harm’s way during the delivery for their safety and the safety of our delivery team.
Warehouse Pickup is an option at Furniture Depot and our warehouse location is the same as our store, 3656 State Rd, Cuyahoga Falls, OH. If you select to pick up your items at our warehouse, we will gladly assist you in loading your items. Please be aware that it is the customer’s responsibility to ensure items are properly loaded and secured. We strongly recommend you open and inspect all items before loading. We are not responsible for any damage caused by loading or failure to secure items. Your signature on the receipt acknowledges that you have inspected and received all your items in good condition. If the items are not available at the warehouse at the time of sale, we will notify you when your purchase is ready for pick-up. Pick-up hours are 10-5 Mon-Sat.
You have 72 hours after pickup to report if an item is defective or if you are unhappy with it in any way. Call us at (330) 923-6108 and we will work with you to either repair the item or schedule a time for you to return the item to our warehouse. Any item you return must be in the same condition as when you picked it up from the warehouse. You must have your receipt to return your item. Refunds will be issued as a check in 7-10 business days. For items where a manufacturing defect is discovered after the 72-hour return period, consult the manufacturer’s warranty, if any. Please contact our customer service number at (330) 923-6108 for assistance.
No-Hassle Delivery + Assembly fees are established by Furniture Depot. Consequently, delivery fees and services may vary market to market. We encourage you to review the delivery fees listed in the shopping cart prior to submitting your order. Note: additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances.
Delivery of Your Purchase
For a damage issue with a Standard Shipping, call Customer Care at (330) 923-6108 for parts and service. All damaged products must be reported within 72 hours of delivery.
For No-Hassle Delivery + Assembly Items, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt. For any other items, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by calling Furniture Depot at (330) 923-6108
Items that are refused will be covered by our Return Policy.
Change or Cancellation
As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order. We do not accept returns or cancellations on customized furniture.
You will receive an email confirming the canceled order or items, of a canceled order. If the product has already shipped, you may return it under our Return Policy.
For No-Hassle Delivery + Assembly orders, you can cancel the order simply by calling Customer Care at (330) 923-6108. If you cancel your order at least 48 hours before the scheduled delivery time, we will simply cancel your order. If you cancel your order less than 48 hours prior to the delivery date, we will cancel the order but will charge your credit card the delivery fees. You will receive an email confirming cancellation of your order.
Return Policy
Furniture Depot takes great pride in the products we sell and it is important to us that you are happy with your purchase. If you are not satisfied and want to make a return, please follow these guidelines so we can better assist you.
No-Hassle Delivery + Assembly For Items Ordered Online
You have 72 hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return. Items ordered online for No-Hassle Delivery + Assembly with manufacturing defects discovered after the 72 hour return period may be covered by the manufacturer's warranty, if any; please contact the customer service number listed in your emailed order confirmation for assistance.
Return Requirements.
Clearance Items are final sale items and cannot be returned. No returns on custom orders.
Mattresses and Foundations
Mattresses may be returned if delivered damaged or later found to be defective. If your mattress is delivered damaged contact the customer service number listed in your order confirmation email for assistance within 72 hours of delivery. Manufacturing defects that are discovered after 72 hours may be covered by the manufacturer’s warranty. If any defects are discovered, please contact the customer service number listed in your order confirmation email for assistance.
Exchanges/Refunds.
The returned item(s) are inspected immediately upon receipt. You may incur a 10% restocking fee on in-stock items normally sold in-store. There may be up to 50% restocking fee on items not normally sold in store. The rate is determined by the several factors, including condition and ability to re-sell.
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